FAQs
We kindly ask that you cancel or reschedule your appointment at least 24 hours prior to your scheduled treatment.
• Cancellations made with less than 24 hours’ notice will incur a 50% charge of the service fee.
• No-show or no-call appointments will be charged 100% of the service fee.
Thank you for your understanding and for respecting our time and care.
What is your cancellation policy?
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We understand that things happen. If you are running late, please let us know as soon as possible. We will do our best to accommodate you; however, to stay on schedule for other guests, your service time may need to be shortened. The full service fee will still apply.
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What if I am running late?
Please consult your physician before booking if you are undergoing cancer treatment, taking Accutane, had recent surgery, or have active skin infections/fever.
When do I need a doctor’s note?
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How can I buy a gift card
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You can purchase them on our website or by emailing us at ela@skinatlas.nyc
It is best to arrive with a clean face, but don't worry if you're coming from work, we always begin with a professional deep cleanse to prep your skin.
Can I wear makeup to my appointment?
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All treatments are fully customized. We carefully adjust pressure, techniques, and skincare products for each client.
If you are experiencing any of the following, intensive facial massage may not be recommended and your treatment will be modified accordingly:
• Active acne breakouts or rosacea flare-ups
• Skin infections, cold sores, or fever
• Very high blood pressure or recent tooth extractions
Please inform your therapist of any medical conditions or concerns prior to your appointment so we can ensure a safe and appropriate treatment.
What are the contraindications for facial massages
How often should I get a facial or massage?
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For long-term lifting and skin health, we recommend a treatment every 4 to 6 weeks. For a corrective Kobido series, once a week for a month is ideal
Absolutely. We adapt our techniques for facial hair, though we recommend not shaving immediately before your appointment to avoid irritation.
Can I get a treatment if I have a beard?
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Facial massages like Kobido involve deep tissue work and can be intense, but they should never be painful. We always calibrate the pressure to your comfort level.
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Is the treatment painful?
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Do you offer men’s treatments
Yes, all of our services are gender-neutral and customized to the specific needs of your skin type and facial structure.
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What should I do after my treatment?
Drink plenty of water to help with lymphatic drainage and avoid heavy makeup or intense heat (saunas/hot tubs) for 24 hours to let your skin breathe.
Yes! We use pregnancy-safe, non-systemic products. For massages like Kobido, we adapt our techniques for your comfort. If you are past 28 weeks, we will adjust the bed to an incline to ensure you feel safe and relaxed.
Can I get a facial or massage while pregnant?
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